A credit card is required to be kept on file to schedule an
appointment.
We require 24 hours notice to cancel or make any changes to an
appointment. Day of cancellations and or No Call No Shows will
be charged 50% of the service that was scheduled.
Please show up 5 minutes early for your appointment.
Please note that if you are more than 15 minutes late for your
appointment, we may not be able to provide the service for which
you have been scheduled and a cancellation fee will apply!

NO REFUNDS:
We do not offer refunds of any kind. We do however, offer a Tati Lashes Guarantee on
all of our services. If you experience an allergy and are unable to wear the lash
extensions applied, we will remove them free of charge and may offer a voucher for
another service. See our ‘Allergies Policy’ for more details.
TARDINESS:
If you are running late to your appointment, please call ahead to let us know. If you
arrive beyond 15 minutes late, you may have to forfeit your appointment completely and
a cancellation fee will apply.
CANCELLATIONS:
Your appointments are very important to us at Tati Lash Studio. Appointments are
reserved especially for you. We understand that sometimes schedule adjustments are
necessary; therefore, we respectfully request at least 24 hours notice for cancellations
or changes. If you cancel or make changes to your appointment less than 24 hours in
advance, you will be subject to a charge of 50% of your booked service. Your stylist may
choose to take a deposit to secure future appointments. If this is a recurring issue, your
stylist may refuse to provide you with future services.
NO CALL/NO SHOWS
If you do not contact us to cancel/reschedule and do not show up on the scheduled date
and time of your appointment you will be charged 50% of the service booked.
CREDIT CARD REQUIRED
A credit card is required to be kept on file to schedule an appointment. We require at
least 24 hours notice to CANCEL OR MAKE ANY CHANGES to an appointment. In the
case that 24 hours notice is not given for a cancellation /rescheduling, your credit card
will be charged 50% of the service that was scheduled. NO CALL/NO SHOWS will be
charged 50% of the service.
CONFIRMATION TEXT
As a courtesy, 24 hours prior to your appointment you will receive a confirmation text
that you will need to reply “Yes” to. However, if you do not confirm and we are unable to
reach you to confirm that appointment, your appointment will be cancelled and a fee will
apply. Please understand that it is your responsibility to remember your appointment
dates and times to avoid late arrivals, missed/cancelled appointments and the
cancellation fee.
VERY STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY
Please understand that when you forget or cancel your appointment without giving
enough notice, we miss the opportunity to fill that appointment time and clients on our
waiting list miss the opportunity to receive services. Our appointments are confirmed 24
hours in advance because we know how easy it is to forget an appointment you booked
months ago.
ALLERGIES
If you experience an allergic reaction to any of the products used during a service, please
contact us immediately for assistance in assessing the situation. If you’ve
experienced allergic reactions to eyelash extensions in the past and you think you
have any allergy to our products, please let us know before your appointment. A
patch test can be administered prior to the appointment. Simply call or email us with
this request. *Refunds are not given for allergic reactions, however, we will
remove the lash extensions free of charge. Eyelash adhesives contain
cyanoacrylates. Please see our ‘Refund Policy’ for more details.