We ask that new clients arrive 15 minutes prior to their service to fill out the necessary paperwork and get settled. If you do not arrive 15 minutes before your service, the time it takes to fill out paperwork will be deducted from your total service time. Please keep in mind our lash specialists may have other appointments after yours. We will always do our best to accommodate you.

A credit card is required to be kept on file to secure an appointment, however, you may pay as you please upon arrival.  We require 24 hours notice to cancel or make any changes to an appointment. Day of cancellations will be charged 50% of the service that was scheduled. No Call No Shows will be charged 100% of the service that was scheduled. We cannot schedule a new appointment until any outstanding balances have been paid off in full. Please show up 5 minutes early for your appointment. Please note that if you are more than 15 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled and a cancellation fee will apply!

We do not offer refunds of any kind. We do however, offer a Tati Lashes Guarantee on all of our services. If you experience an allergy and are unable to wear the lash extensions applied, we will remove them free of charge and may offer a voucher for another service. See our ‘Allergies Policy’ for more details.

If you are running late to an appointment we ask that you call us to let us know, otherwise we will assume you will not be showing up and may release the appointment. If you are less than 15 minutes late we will try our best to make your lashes as full as possible in the time allotted. You will still be charged full price. If you are more than 15 minutes late we will try our best to accommodate you but reserve the right to reschedule your appointment if we are unable to. Please keep in mind we will always do our best to accommodate your session.

Your appointments are very important to us at Tati Lash Studio. Appointments are reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations or changes. If you cancel or make changes to your appointment less than 24 hours in advance, you will be subject to a charge of 50% of your booked service and or you will be invoiced for the fee, and not able to schedule any future appointments until the balance is paid. Your artist may choose to take a deposit to secure future appointments. If this is a recurring issue, your artist  may refuse to provide you with future services.

We reserve the right to charge a no show fee to the credit card on file totaling 100% of the service to those who do not show up to an appointment. After 2 no shows you will not be able to book an appointment unless it is paid in full at time of booking. Absolutely no refunds.

A credit card is required to be kept on file to schedule an appointment. We require at least 24 hours notice to CANCEL OR MAKE ANY CHANGES to an appointment. In the case that 24 hours notice is not given for a cancellation /rescheduling, your credit card will be charged 50% of the service that was scheduled and or you will be invoiced for the fee, and not able to schedule any future appointments until the balance is paid.  NO CALL/NO SHOWS, SAME DAY CANCELLATIONS, TARDINESS WITHOUT NOTICE will be charged 50% of the service and or you will be invoiced for the fee, and not able to schedule any future appointments until the balance is paid.

Deposits can be paid via Zelle, Cashapp, & Venmo.

As a courtesy, 24 hours prior to your appointment you will receive a confirmation text that you will need to reply “Yes”  to. However, if you do not confirm and we are unable to reach you to confirm that appointment, your appointment will be cancelled and a fee will apply. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed/cancelled appointments and the cancellation fee.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 24 hours in advance because we know how easy it is to forget an appointment you booked months ago.

Clients must be at least 15 years or older to receive services. Minors under 18 must be accompanied by an adult. Adults must be present during the consultation.

If you experience an allergic reaction to any of the products used during a service, please contact us immediately for assistance in assessing the situation. If you’ve experienced allergic reactions to eyelash extensions in the past and you think you have any allergy to our products, please let us know before your appointment. A patch test can be administered prior to the appointment. Simply call or email us with this request. *Refunds are not given for allergic reactions, however, we will remove the lash extensions free of charge. Eyelash adhesives contain cyanoacrylates. Please see our ‘Refund Policy’ for more details.